Shipping
Where does Sabon ship to?
Bluebell Australasia currently ships within all states and territories of Australia.
How much does shipping cost?
Standard shipping anywhere in Australia is $10 per order and free for orders OVER $80 (AFTER any discount code is applied). All orders are sent via Australia Post standard delivery from our Sydney warehouse. Should you wish to receive your delivery earlier, please select Express shipping at the checkout and should you opt for Express shipping you will be charged for the shipping total. You will receive tracking details once your order is on its way. Please ensure the correct box is checked if you require a signature on delivery. Please contact us at cs.sabonau@bluebellgroup.com if you require any further information.
How long will it take my order to arrive?
Orders typically leave our warehouse within 2 business days of being placed. Once orders leave our warehouse, they will take 3-7 business days to arrive. Regional areas may experience longer delivery times. Your patience is appreciated if delivery problems occur. Tracking numbers will be emailed once parcels have left our warehouse and deliveries can be tracked via Australia Post websites.
Which credit cards do you accept?
We accept Paypal, Mastercard, Visa and American Express, Union Pay, Apple Pay, Google Pay and AfterPay. All payments are secure.
Are your products flammable?
All products in the Sabon range are not flammable, with the exception of the fragrance range* and within the home” range the Diffusers and the Mists.
Are you products safe for airline travel?
Yes, our products are not flammable (other than those listed above*) and not aerosol.
Can I have my parcel gift wrapped or a card included?
If gift packaging is required, we can package your order in one of our gift boxes (please check the relevant size and add to cart) and a handwritten note can be added. Please email us at cs.sabonau@bluebellgroup.com as soon as your order is placed with any special details and we will do our best to accommodate.
What happens if I need my delivery urgently?
Please select Express Post at the Checkout the delivery will take 1-3 days to arrive. Regional areas may experience longer delivery times. Should you require same day delivery please email us at cs.sabonau@bluebellgroup.com and we will do our best to coordinate your order to be packed within a mutually agreed time and collected by your nominated courier.
What if I would like a refund?
We will happily refund your order for change of mind if you would like to return the goods for some reason. Please fill in Exchange and return order form here for our review. Any goods received without a completed RETURNS confirmation form will not be processed. Products must be unused and returned to us undamaged. Returned items must be in the original packaging, sealed, unused and in “sellable” condition. For products that are damaged or show signs of use, we retain the right to refuse the return or to charge for the damage. No return on sale items accepted. If the original packaging has been disposed of or is no longer suitable, goods must be wrapped in appropriate packaging to ensure that the goods arrive with us in their original condition. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging. We will process the refund once we confirm the products have not been used or damaged. We do not cover return shipping costs.
What happens if I entered the wrong address with my order?
Please make sure the address is correct at the time of order. If you believe the address may not be correct, do email us immediately and we will do our best to assist. However, once your order has left the warehouse we cannot redirect. If orders are undeliverable and returned to us for any reason, we will issue a refund less shipping and handling costs ($15 for Australian orders).
What if my order is Damaged or has Missing Items?
You must report any damage or missing item that could have occurred between our facility to the shipping address on the order within three (3) days from the delivery date marked by the carrier. We are unable to investigate any delivery exception past this timeframe. Please note that the customer MUST provide images of any damage, missing item or any other delivery exception as per request from the Customer Service Team. We will not be able to investigate without the requested images and will not issue any replacement or refund if you fail to provide the requested evidence.
What if I would like to exchange for a different product?
We will happily exchange your order for something else. Please email the Customer Service Team at cs.sabonau@bluebellgroup.com to receive a RETURNS confirmation form and the address of where to return the goods within 30 days of purchase. Any goods received without a completed RETURNS confirmation form will not be processed. Products must be unused and returned to us undamaged. We do not cover the additional shipping costs.
Sensitivities
We cannot accept returns or process a refund for a product you use that you have sensitivities to or are allergic to. We put the full list of ingredients on our website so please look at these carefully. We are very happy to answer any questions about our products if you need advice – please feel free to contact us at cs.sabonau@bluebellgroup.com
Can I return my Sabon items if purchased from another location or country?
Please note: Items purchased online via this website ( http://au.sabon.com/ ) may only be returned. We are not able to accommodate returns for products purchased via other channels.
