SABON Customer Service is available Monday through Friday Monday - Friday: 9am to 6pm (Sydney time), excluding Australian public holidays.

You may e-mail us at cs.sabonau@bluebellgroup.com

Unfortunately, at this time, we only offer shipping services within Australia. We understand that our products may be of interest to individuals outside of Australia, and we apologize for any inconvenience this may cause. If you have friends or family residing within Australia, you may consider having them place an order on your behalf and then arrange for a separate shipment or delivery method to your location. Please feel free to reach out to our customer support if you have any questions or need further assistance.

Australia Post is the primary shipping carrier used by SABON Australia. Once your order is processed and shipped you will receive an e-mail with the tracking details of your shipment.

We will happily exchange your order for something else. Please fill in Exchange and return order form here for our review. Our Customer Service Team (cs.sabonau@bluebellgroup.com) will inform you on return and exchange confirmation and the address of where to return the goods within 30 days of purchase. Any goods received without a completed refund & exchange form will not be processed. Products must be unused and returned to us undamaged. We do not cover the additional shipping costs.

If you have received a damaged item from SABON, we apologize for any inconvenience this may have caused. To assist you promptly, we kindly request that you follow these steps:

1.Documentation: Please take clear photos of the damaged item and its packaging. These photos will be required as proof of damage for any claim.

2.Contact Us: Send an email to our customer support team at cs.sabonau@bluebellgroup.com, detailing the issue and attaching the photos you've taken. Please include your order number and contact information.

Once we receive your email, our customer support team will review your case and get back to you as soon as possible to assist with the resolution. We aim to make the process as smooth as possible for you.

We appreciate your understanding and cooperation in helping us address the issue of a damaged item, and we will do our best to ensure your satisfaction.

There are no additional gift wrapping services offered for online purchases, any product with native packaging will not receive gift-wrapping. (i:e: body scrub, shower oil, body lotion, etc.)

GWP must be returned with your order if threshold is not met, otherwise the value of the GWP will be deducted from your refund.

Coming in 2024! SABON is excited to announce that we will be opening brick and mortar locations in 2024. We are looking forward to serving you in person, and we can't wait to provide you with an exceptional in-store experience. Stay tuned for updates on our new locations, and thank you for your support!

SABON products are exclusively available for purchase online at au.sabon.com. We invite you to explore our range of high-quality products from the comfort of your home and have them conveniently delivered to your doorstep.

Pour a quarter size of the Shower Oil on a washcloth, loofah, or directly in your hand and rub on wet skin to make it lather. Avoid getting the Shower Oil in your eyes. For optimum results and relaxation, we recommend using the Shower Oil in combination with one of our body scrubs and body lotions.

Apply a scoop full of the Body Scrub on wet skin in a circular motion to remove dead skin cells, moving towards the heart center. For optimum results and relaxation, we recommend using the Body Scrub 3 times a week in combination with one of our shower oisl and body lotions.

Apply a penny size of the 2 in 1 Face Polisher on wet skin in a circular motion to remove dead skin cells. The gentle formula is safe for daily use, providing exfoliation without stripping the skin.

The formula for the Repair Body Cream makes this product suitable for all skins. However, we recommend this product to individuals with dry skin. The lightweight vegan formula is infused with the perfect balance of skin superfood shea butter and botanicals to make it the best body cream for dry skin.

We recommend applying the Repair Body Cream after a shower or bath, on clean exfoliated skin.

Yes, at SABON, we love to provide our customers with the opportunity to experience our products firsthand. When available, we include samples of our products with online orders to allow you to explore and enjoy our offerings

No, we take pride in the quality of the ingredients we use in our formulas.

Yes! All SABON products are completely Vegan.

No! SABON is committed to create products from natural ingredients from our Planet, without any kind of animal testing.

Some do and will be marked as such.

No, SABON soaps, or any other products contain microplastic. We are committed to create products that are made of natural ingredients, sustainable and vegan.

By our team of experts who create the products.

If not used immediately, we recommend storing our products in a dry environment, away from extreme temperatures and from direct sunlight.